#Avast customer service hours trial#
#Avast customer service hours Pc#
#Avast customer service hours license#
#Avast customer service hours windows#

THEN, and 10:45 he seemed to just disappear seemed frustrated because I wasn’t happy with just backup working….and wanted the other issued addressed.

#Avast customer service hours windows#

When I returned at 4:30/5pm et I called back and talked to Ronald Casasola who looked into the problem and sent the ticket to Christopher Vega who downloaded windows live and messenger, which I don’t even use, he did several other things which did not do anything of value….then he handed the ticket over to someone else and they worked on it for awhile and then just disappeared and never called back and I went to bed….next morning I also called back and had a Mathew Richardson work on the computer and he got avast backup up and running but by the time all was said and done some of my other programs were not working correctly…my computer was three times slower than before…it kept hanging up and I had to keep hitting refresh to get web pages to download…all my passwords where gone and outlook kept hanging up in limbo…I was getting computer errors windows explorer not working….dos boxes popping up with errors and my desktop was not right either….files and programs were different I had to leave for an appointment…I called support let them know I had to leave and left him on my computer…unfortunately he lost connection and left me a message to call back to continue working on the product when I returned. Then Cesar Solarte worked on my computer for a little over 2 hrs. He checked and found lots of registry errors and then he had me put in a support ticket for Avast Back-up. He said if I purchase the support product listed above the support department could get my computer running like new.

Told him I really wanted to back up my files because my computer was very slow getting old I though and was going to replace it.

#Avast customer service hours trial#

Hi, my name is Julie Smith and I am very dissatisfied with your support package.Ĭalled Avast on 29th of January 10 am….spoke with a nice gentleman about Avast Backup issues not working and no way to enter new key from newly purchased product after trial had expired.

To: refund request - unsatisfied Order # 14236038642 Please resolve this issue! Please credit my account ASAPįrom: Julie A Smith Friday, Janu11:25 AM Having what seems to be the same issues as you Jim as far as support and customer service. Quick to take the money - but slow as the lead turtle in a turtle race to service Needless to say - I'm very, very, VERY dissatisfied with AVAST !!

#Avast customer service hours license#

Then - there's the 'Customer Service' matter - wherein AVAST in all its wisdom has NO PROVISION for a 'customer service representative to contact a Level 2 technician to give a phone number and name to to call back to finish what they started (see above problems covering now two days) - all because the above 'technical support' line seemingly just doesn't have near enough staff (as per my over an hour wait time just today alone).Īlso - I bought the VPN (Jan 02, 2014) and the license file was never sent.Ĭustomer service says I didn't buy it because they can't find any record of the purchase - BUT I'M LOOKING AT THEIR CHARGE FROM THEIR RE-SELLER (Digital River) ON MY CREDIT CARD! Quote from: Scrittore (Jim) on February 01, 2014, 07:36:35 PM Have waited - BY THE CLOCK - over two hours listening to flutes, etc., waiting for technical support on the 87 number (Saturday Feb 01, 2014) which joined the over two hours combined waiting in between tech reps working, disengaging, me having to call back each time after some process completed (AND THE MESSED UP MY COMPUTER SO BADLY IT WOULDN'T START WINDOWS ALL LAST NIGHT!!! The local folks will at least backup your machine and you have local 1:1 us, they probably won't charge you until fixed.Īnyway, I see threads like this on so many forums.hopefully for new people reading the experience above can help avoid their frustration.just a shame did not help OP.

#Avast customer service hours Pc#

If things are too mucked up then take the $175 you would pay those 'guys' and go to a local PC house.

Those folks are generalists with standard steps and brute force techniques that are one size fits all approach.įor me, if you have a severe enough issue take the time to go to Forums and research.heck, a Google search most times turns up good info. In this day-n-age companies don't have the resources to have that backend infrastructure so they farm it out. To me it is very simple.NEVER EVER.EVER use a dial-in service.don't care what company you are starting from. I'm not sure which is more crazy.giving them money before they 'fix' anything or letting them have access to your PC. Probably the same group.why, because it's $175 first on your credit card and also allow them to connect to your computer. Heck, if I call into Comcast and gets routed to tech support once they check my line and is OK they 'route' me to 'tech support'. Sure, Avast 'monitors' them like I'm sure the 100s of other companies using the same service. It is clear to me the Avast dial-in tech support is 3rd ntract folks.not Avast.